Why are your products cheaper than other suppliers?
We mainly work directly with manufacturers of the products hence our prices are cheaper.
Do you do delivery?
Yes we use SF EXPRESS for delivery within Hong Kong. All shipping charges can be paid directly to ACS Express by cash when goods arrive. Shipping charges vary depending on the size of the items. Alternatively you are welcome to come pick up the goods at our office address: Room 1105, Easey Commercial Building, 253-261 Hennessy Road, Wanchai, Hong Kong during office hours: Mon-Fri 11am to 7pm
How soon will I receive my order?
Under normal circumstances, you should expect to receive the goods in 1-2 days after ACS Express picked up the goods from us.
What is your refund and return policy?
Please refer to our refund and return policy here.
Where are you located?
This is our address: Room 1105, Easey Commercial Building, 253-261 Hennessy Road, Wanchai, Hong Kong.
Can I come try the products before I buy?
Yes you can. However, please give us a call at 2169 3998 or email here during office hours to arrange for an appointment.
How to check the status of my order?
Please give us a call at 2169 3998 or email here during office hours if you’d like to check on the status of your order.
How long do I need to wait before I can pick up the goods after purchase?
As these are discounted items, the goods may go out of stocks very quickly. Please give us a call in advanced to check on the availability and we will let you know the best date. Usually it will be within 4 weeks maximum before you can pick up the goods.
When are you opened?
We are opened from Monday to Saturday (11-6pm), barring public holidays.
Is there any warranty for your products?
In case warranty is available, we will list out the details in product descriptions. Otherwise there may not be warranty applicable.
Is there any extra discount if I buy more? Do you do wholesale?
If you are interested in buying bulk (50 or more pieces), please give us a call at 2169 3998 or email here during office hours to discuss.
Do you sell to countries outside of Hong Kong?
At the moment, we only serve clients in Hong Kong. However, do let us know if you have freight company to come up the goods for you. In case of overseas purchase though, the items will NOT be return-able nor refund-able.